Frequently Asked Questions

Gift Certificates

Gift certificates may be purchased for any dollar amount and never expire. All gift cards are non-refundable, non-transferable, may not be used to purchase commitment packages, and may not be used for gratuities.

Gift Certificates, after one year, revert to their original purchase price. Prices of services are subject to change without notice. Gift card must be presented at the time of redemption and Pure Spa is not responsible for any lost or stolen certificates.

Spa Partners

We accept Spa Week, Spafinder, and Spa Wish for regularly priced service only (not redeemable on products).

These certificates can not be combined with any other promotions or discounts. The certificates will be redeemed in full at the time of check out. Any remaining balance will be placed on a Pure Spa gift card redeemable for service only.

Early Arrival

In order for you to truly relax and receive all the great benefits of your service, it is best to arrive 15-20 minutes prior to the start of your treatment. Most clients enjoy sitting in our peaceful spa and having some water or tea before their treatment begins.

Spa Attire

Clients receiving multiple treatments or massages will be given robes and slippers (if desired). Most clients prefer to remove all undergarments prior to massage in order to receive maximum benefits of the treatment, but removal is not required. Clients changing into robes will be given a garment bag in which to store their outside clothing.

24 Hour Cancellation Policy

If you need to cancel your appointment, please do so at least 24 hours prior. If Pure Spa is not notified of a cancellation 24 hours prior to the service, 50% of the expected service fee will be charged or deducted from a gift certificate.

Appointment Scheduling

A credit card is required when scheduling an appointment.

Children

Though we love children, we must require all guests in our spa to be at least 13 years of age. Children under the age of 18 receiving a service must be accompanied by an adult.

Cell Phones

In order to keep disturbances and distractions to a minimum, we request all cell phones and electronic devices be turned off while in the treatment area.

Gratuities

Gratuities are not included in the prices of our spa services or in gift certificates. The industry average is 15%-20% of the service fee. Unfortunately, gift certificates cannot be accepted for gratuity. Gratuity may be placed on a credit card only if the card is being used as a form of payment for service or product.

Payment

VISA, MasterCard, Discover, American Express and cash are accepted. Personal checks are not accepted. Prices of services are subject to change without notice.

Returns

Product may be returned within 30 days with receipt for full refund. After 30 days, a store credit will be issued. Gift Certificates and Commitment Packages and non-refundable.

About Your Visit

We are not responsible for any personal belongings brought into the spa. Prior to the start of any service, it is your responsibility to inform your therapist about any medical conditions.