Do You Sell Gift Certificates?

Absolutely! Gift Cards can be purchased online or in our spa.
Gift cards have a one (1) year expiration. Gift cards may be purchased for up to $500. They are considered cash and should be printed or saved in a safe place immediately. Pure Spa WILL NOT redeem any gift card unless it is presented by recipient upon checkout. Please be sure to print the entire certificate, to include the barcode and our policy. Pure Spa is not responsible for lost or stolen gift cards.

What Time Should I Arrive For My Appointment?

In order for you to truly relax and receive all the great benefits of your service, it is best to arrive 10- 15 minutes prior to the start of your treatment.

What Should I Wear?

Clients receiving multiple treatments will be given robes and slippers (if desired). Most clients prefer to remove all undergarments prior to massage in order to receive maximum benefits of the treatment, but removal is not required. Clients changing into robes will be given a garment bag in which to store their outside clothing.

Do I Need A Credit Card Number When Scheduling My Appointment?

Yes. A credit card is required when scheduling an appointment.

What Forms Of Payment Do You Accept?

VISA, MasterCard, Discover, American Express and cash are accepted. Personal checks and Apple Pay are not accepted. Prices of services are subject to change without notice.

Is There Anything Else I Need To Know Before My Visit?

We are not responsible for any personal belongings brought into the spa. Prior to the start of any service, it is your responsibility to inform your therapist about any medical conditions.

What Is Your Cancellation Policy?

If you need to cancel your appointment, please do so at least 24 hours prior. If Pure Spa is not notified of a cancellation 24 hours prior to the service, 50% of the expected service fee will be charged or deducted from a gift certificate. Same day cancellations or no-show appointments will be charged 100%.

Can I Bring Children With Me To My Appointment?

Though we love children, we must require all guests in our spa to be at least 13 years of age. Children under the age of 18 receiving a service must be accompanied by an adult.

Are Cell Phones Permitted?

In order to keep disturbances and distractions to a minimum, we request all cell phones and electronic devices be turned off while in the treatment area.

Are Gratuities Included In The Price Of Your Services?

No. Gratuities are not included in the prices of our spa services or in gift certificates, and cannot be added to credit cards. Please plan on Cash or VENMO for gratuities. The industry standard is 20% of the service fee.

What Is Your Return Policy?

Product may be returned within 30 days with receipt for full refund. After 30 days, a store credit will be issued. Gift Certificates are non-refundable.